It happens across retail, travel, charity, hospitality, and sport, regardless of size or complexity. The common factor is simply time.
Over 3,000 organisations have now gone through a structured review process to understand whether their costs reflect current market levels.
What emerges is not a one-off issue, but a recurring theme:
✔️ Pricing structures that have become outdated
✔️ Fees that are not fully understood
✔️ Contracts that have quietly drifted
Once visibility is introduced, the decision becomes clearer, renegotiate or explore alternatives.
Interestingly, many choose to remain with their existing provider, just on terms that better reflect reality.
That relatively simple intervention has led to more than £600 million in recurring savings to date.
It reinforces a broader point: payment costs are rarely optimised by default.
For most organisations, value comes from reviewing, not reacting.
So the real question becomes:
When was the last time those costs were properly benchmarked?
